An analysis card for every sales call

What the card shows

• A 1 to 10 score for how you ran the call (not the client, not the deal), with a short reasoning. It stays close to the average of the stages that were scored; with no stage backed by a quote, there is no score.
• The five stages (opening, discovery, presenting the solution, handling objections, closing and next step), each scored out of 10, or "no score", or "did not happen", with what went well and what to improve. A click on a quote opens the transcript at that moment.
• Up to eight objections, in the client's words from the transcript, each marked handled, partly handled or not handled.
• Call metrics: talk versus listen, your longest monologue, the questions you asked (open and closed), when you asked the first one, speaking pace and the call's length.
• With a call script: how closely the call kept to it, and which stages were skipped.

Which calls get a score

Sales calls and calls with a client: service, technical support, retention, consulting and scoping. An interview, a training session or an internal meeting gets the call metrics only. The metrics need the speakers to be told apart; with one microphone in a room, the card says so instead of showing numbers. In a team, a manager sees the same card, read-only, on the reps' client calls. SmartChat's interface, transcripts and summaries are in Hebrew; terms said in English inside a Hebrew sentence are kept as they were said.