A coach that learns your way of selling
SmartChat's live coach can learn your way: after a live call it suggests lessons, what worked and what not to suggest again, and you approve, edit or reject each one. Only an approved lesson goes into your next calls. Learning is off until you agree, the memory is kept in your account only, and it is part of the Coach plan.
What it learns from
Only from live calls with the coach: its suggestions in the call and your marks on them, lines from the transcript around them, and the meeting's summary; not the full transcript, and not meetings recorded without a live call. A call shorter than three minutes is not learned from. Marking a suggestion "not relevant" twice on the same subject proposes a "do not suggest" lesson, which also waits for your approval.
Your control
In "what the coach knows about me" you see every lesson, edit it, delete one or all, and export them to a file. A call can be opened without memory: the coach neither uses what it learned nor learns from it. A manager in a team does not see it. The lessons are saved as text in your account and sent to the coach in later calls; the AI model itself is not trained on them. SmartChat's interface, transcripts and summaries are in Hebrew; terms said in English inside a Hebrew sentence are kept as they were said.
Questions
A coach that learns you:
what people ask.
Does the coach learn without me knowing?
No. Learning is off until you agree, and every lesson waits for your approval before it is used.
Can I delete what it learned?
Yes. Delete one lesson or all of them, and export them first if you like. Deleting a meeting can delete what was learned from it too.
Which plans include it?
The coach's learning is part of the Coach plan. Without it, what was already saved stays available to read, export and delete.
More
Also in SmartChat.
Live AI call coach
SmartChat's live coach listens to a call in real time, in Hebrew, and suggests on screen what to say now: a full answer when a professional question comes up, a reply to an objection or a price question, and the next question worth asking.
Knowledge sources for the coach
In SmartChat you give the live coach knowledge sources: documents you upload, such as a price list or a product sheet, and public pages from your website, by category, by client and by when to use them.
Sales call scorecard
After every sales call or call with a client, SmartChat writes an analysis card in Hebrew: a score from 1 to 10 with its reasoning, an assessment of each of the call's five stages with a quote from the transcript, the objections raised and whether they were handled, and call metrics such as the talk to listen ratio.