A call script that works with you during the call
In SmartChat you build a call script in stages: write it with AI from your documents and knowledge sources, upload one you already have, or write it yourself. In a live call the script sits beside the call, the coach marks each stage that happened, even in other words or out of order, and suggests what to say in the next stage. After the call you see how closely you kept to the script and which stages you skipped.
Three ways to build a script
- With AI: from the call type, the company and its discount policy, up to ten knowledge sources you choose, and a free description. The result is a draft that you check, edit and save. A script written or split by AI costs one AI credit.
- From a file: text, Markdown, PDF or Word, or pasted text. A script with a heading per stage is split into stages at once, without AI.
- By hand: stage by stage, up to ten stages, each with its goal, up to six lines to say, up to six questions and notes for the rep.
Prices and offers in a script
A script the AI wrote is checked in code: a price that is not in a price document you uploaded or in your own text is replaced with a marker to fill in, and so is an offer that does not appear there. The editor highlights these fields, and the live call shows them. This narrows the chance of an invented price; it does not guarantee it for every wording.
Questions
Call script software:
what people ask.
Does the coach read the script out?
No. It suggests what to say in the next stage from what you wrote, worded for the call, and it does not push to a stage the call is not ready for. If the client asked or objected, it answers that first.
Can reps use the team owner's scripts?
For reps tied to the owner's companies, yes: the owner writes scripts for each company, and a rep tied to it sees them read-only and uses them in their calls.
Which plans include it?
A script is used in a live call, so it is in the plans that include the live coach. A script written with AI counts against the plan's AI credits. The pricing page has the details.
More
Also in SmartChat.
Live AI call coach
SmartChat's live coach listens to a call in real time, in Hebrew, and suggests on screen what to say now: a full answer when a professional question comes up, a reply to an objection or a price question, and the next question worth asking.
Sales call scorecard
After every sales call or call with a client, SmartChat writes an analysis card in Hebrew: a score from 1 to 10 with its reasoning, an assessment of each of the call's five stages with a quote from the transcript, the objections raised and whether they were handled, and call metrics such as the talk to listen ratio.
Knowledge sources for the coach
In SmartChat you give the live coach knowledge sources: documents you upload, such as a price list or a product sheet, and public pages from your website, by category, by client and by when to use them.