An AI coach for phone calls and sales teams, in Hebrew

The call center and the call

SmartChat has no auto-dialer, call routing or queues, and it does not replace your phone system. Reps keep working with what you already have, and SmartChat stays open beside them on phone calls made from the computer.

How the call reaches SmartChat

The rep dials and answers on their own softphone, with a headset. In SmartChat's live call they pick the phone call option and where the softphone runs:

• A softphone installed on the computer: share the whole screen with the system's audio.
• A softphone in the browser: share its tab with the tab's audio.
• The microphone is the rep's side and the softphone is the client's. Each side is transcribed separately, so the coach knows who said what.
• Only the audio is taken from the share. The picture is switched off, and it is neither saved nor sent.
• It works in Chrome or Edge on a computer. An installed softphone works on Windows; on a Mac, use a softphone in the browser. Mobile phones and remote desktops (Citrix, VDI) are not supported for now.

During and after the call

• Four call types, each with the coach's own role: sales (find the need, show the value, move to a close), service (understand the request, solve it, and settle who does what by when), technical support (diagnose step by step, fix, and check it is fixed) and retention (understand why the customer wants to leave, offer value within your own policy, and keep them).
• A call script generated with AI from your documents and knowledge sources, or one you upload. During the call the coach marks each stage covered and, when the call is ready for the next one, suggests what to say or ask in it.
• An analysis card: a 1 to 10 score with its reasoning, the five sales stages (opening, discovery, presenting the solution, handling objections, closing and next step) each with a quote checked against the transcript, every objection marked handled, partly handled or not handled, and call metrics computed in code: talk to listen ratio, longest monologue, open and closed questions, pace.
• After the call, how closely it kept to the script: which stages were covered and which were skipped. Without a script, which of the call type's points were covered.
• Lessons from each rep's own calls, saved only after the rep approves them (the coach's learning is in the Coach plan).

A call center selling for several companies

• Set up each company once: a name, a logo, and what the coach should know about it (what it sells, to whom, and what must not be promised in its name). At the start of a call the rep picks the company they speak for.
• Each company has its own discount policy, a maximum discount and its conditions, which the coach follows in that company's calls in place of the general one.
• A company's knowledge sources and scripts go only into its own calls, so one company's price list never reaches another company's call.
• The company's logo and name sit beside the live call's title, so the rep sees whose name they are speaking in.
• In a team, the owner ties each rep to their companies: the rep sees only those, with the scripts and the always-on knowledge sources the owner set for them.

For managers

Each rep sees their own calls, cards and lessons. Managers see the reps' client calls read-only, a board of who is on a call now that refreshes every 20 seconds, daily or shift targets, a card per rep and a morning email with yesterday's numbers, and can ask about the team in plain Hebrew. Every rep sees, before joining, exactly what managers will see. Team and call center pricing is on the pricing page. SmartChat's interface, transcripts and summaries are in Hebrew; terms said in English inside a Hebrew sentence are kept as they were said.