The client said "too expensive". The answer is already on screen.
In a live call, when the other side asks a question or raises an objection, SmartChat prepares an answer at once, by default without you clicking anything. For an objection you get two or three ways to answer, from different angles, each a sentence or two. For a question you get a full answer. It works in a browser call, on a phone call from the computer, and in a call through a meeting bot.
How it works
- Every line from the other side is checked: a question, or an objection such as price, delay, need, trust or wanting to leave. A server check confirms it really is the client's question or objection, and your own lines never get an answer.
- "SmartChat is preparing an answer…" appears with the line it answers, and the answer is written as it comes, with a copy button. An answer you do not need can be stopped with a click.
- In the "at important moments" and "at every chance" modes it starts by itself; in "only when I ask" the coach waits for you. In a call through a bot, answers come for lines from the last 20 seconds, since the transcript arrives a few seconds late.
When the client pushes on price
The coach follows your discount policy: value and a question first, then a conditional concession, and only last a small discount, without going over the cap or revealing it. SmartChat's interface, transcripts and summaries are in Hebrew; terms said in English inside a Hebrew sentence are kept as they were said.
Questions
Real-time objection handling:
what people ask.
Do I need to click to get an answer?
No, except in the "only when I ask" mode. In the other two modes the answer starts by itself when the other side asks or objects.
Does the client see the answers?
No. They are shown only to you. Informing the client that the call is transcribed is the responsibility of whoever records.
Which plans include it?
The plans that include the live coach, with no extra AI credits. The pricing page has the details.
More
Also in SmartChat.
Live AI call coach
SmartChat's live coach listens to a call in real time, in Hebrew, and suggests on screen what to say now: a full answer when a professional question comes up, a reply to an objection or a price question, and the next question worth asking.
Knowledge sources for the coach
In SmartChat you give the live coach knowledge sources: documents you upload, such as a price list or a product sheet, and public pages from your website, by category, by client and by when to use them.
Call center AI coach
SmartChat brings its live coach to phone calls made from the computer: the rep talks on the softphone they already use, with a headset, and SmartChat hears both sides, each one separately.